Announcement:  Sincerely Looki... 
  ABOUT US
  PRODUCT
  SUPPORT
  CONTACT US
 TELEPHONE: 0086-531-88661872
 FAX: 0086-531-88661872
 MOBILE: 0086-13869136694
 E-MAIL: garrisonmachine@gmail.com
 ADDRESS: NO. 57, BEIYUAN
   STREET, JINAN, SHANDONG, CHINA
  Home >> SUPPORT
SUPPORT

Service and Training

1.DSP controller dies

Change a new DSP controller power supply (+5v) in the control box
Use the manostat (UPS)

2. The machine doesn't go home.

Restart the DSP controller
Use a new DSP controller
Recover the data in DSP controller: MENU=>SYSTEM MAINTENACE=>DATA
  SETUP=>RECOVER DATA
Reinstall the DSP program ZHBUSB: copy from the CD we sent with the machine.

3. Machine moves to the opposite direction

The cable maybe loose and you can check the cable.
Change the wire port A+ and A- on motor driver: you can find A+ and A-on the driver in the
  control box.
Change a new red limit switch
Change the cable connected with the limit switch

4. Computer dies when downloading file

Data is inordinate and format the data in DSP controller: MENU=>SYSTEM   MAINTENANCE=>DATA SETUP=>FORMAT DATA
Enlarge the EMS memory and CPU
Change a better computer

5.Main spindle doesn't rotate

Voltage is too low and use the manostat (UPS)
Check the cable connected with the main spindle
Change a new transducer
Change a new main spindle
Date out of order after being copied and recover the data: MENU=>SYSTEM
  MAINTENACE=>DATA SETUP=>RECOVER DATA

6. Machine doesn't work accurately

Change the motor of every axis or change the motor driver.
Use ground wire
Fasten the linker of the screw ball

7. Engraving size is not right

Change the pulse equivalent according to the type of the machine (screw machine: 320 160   320; gear machine: 127.3 127.3 400: 320,320,320 for XHYZ6090): MENU=>SYSTEM   MAINTENACE=>SYSTEM PARAMATERS=>PULSE EQUIVALENT.

8. Machine does't work after opened (including the machine don't go home)

The switch is broken, change a new switch
There is something wrong with the power, check or change the power
Check the cable connected with the switch and pin in one side of the cable

9. Machine strikes sideward peg when it is working

The sensor switch is broken or the sheet copper of the sensor switch is distort, change a new   sensor switch or fix the sheet copper
The dimension of the machine in controller is not right, reset the dimension according to the
  working size (the soft limited in the DSP): MANU=>MANUAL SETUP=>MOTION LIMIT.

10. Blade is broken when engraving

Lower the engraving speed: MANU=>MANUAL SETUP=>MOTION PARAMATERS LOW   SPEED/HGIH SPEED.
If the material is too thick, engraves by steps
Change a better quality blade
Collet is in a wrong position and corrects it.

11. There are some leftover of the material when the machine is working.

Rectify the interspace of the screw of every axis in DSP: MENU=>SYSTEM   MAINTENACE=>SCREW INTERSPACE
Change the bearing on the screw ball
Fasten the linker of Y axis (for ball screw machine)

12. Red sensor switch is ok but can't stop the machine

Sensor switch is dirty and clean it
Sheet copper is too far away from the red sensor switch, the best distance is 1-2mm
When we operate machine manually, the sensor switch doesn't work

13 Add machine in soft ware TYPE3

Open the TYPE3, and find the machining=> set up machines =>choose the FAUNC OMD in   CNC machines=>ok

14 X-axis or y-axis doesn't move

Usually it is the problem of the stepper motor, driver and cable connected with the x-axis or y- axis, check them and correct

15 How to protect the vacuum hold down table

Don't hollow out the material when engraving

16 How to change Chinese version to English (DSP)

Open English version ZHBUSB, Download Controller Menu and Download Label.

17.How to solve the problem of message over Z + limited in Type3

When we use software TYPE3, we need to set up machine. When we set up machines, the initial position and end position of Z-axis are the same and higher than the Z between contours.

18. How to change the language of TYPE3 from Chinese to English

Open the soft ware type3 and press the button F10. It will appear option windows. You can choose English.

19. Oil of the vacuum pump used in CNC Router in American Way1325

Use engine oil 68

Guarantee and Technical support

We greatly appreciate you chose our product.

  • We provides one year after-sale service to customer. Service manual and tools will be given along machine.
  • All the spare parts will be maintained for free and changed for free in case of non-human damage during the guarantee time.
  • We provide half year free maintenance for HSD Spindle
  • We provide operation training service for free in Jinan
  • If our dealer could be in charge of tickets and room and board fees of our Engineer ,Engineer will be dealer’s side to give 1 week’s training for free
  • If end customer could bear the training fee and tickets and room and board fees of our Engineer , Engineer will be customer’s side for the operation training for 1 week.

Home  |  About Us  |   Product  |   Support   |  Contact Us
 
TEL: 0086-531-88661872
FAX: 0086-531-88661872
Email: garrisonmachine@gmail.com
ADDRESS: 3, HUIQUAN ROAD, MINGSHUI, ZHANGQIU CITY, JINAN, CHINA
Page Copyright:
JINAN GARRISON INTERNATIONAL TRADE CO., LTD.
Powered by :Today
ICP Register No.:鲁ICP备08010766号